Terms of Service

General Terms and Conditions (AGB) of Maison Riviera

1. Scope and Provider

1.1 These General Terms and Conditions (hereinafter "GTC") apply to all orders placed via our online shop at Maison Riviera (hereinafter "we", "us", "our") and to all contracts concluded between us and our customers (hereinafter "customer" or "you").

1.2 The operator of the website and contractual partner for all purchases is:

Maison Riviera
Email: maison.riviera01@gmail.com

1.3 Our offers, deliveries, and services are provided exclusively based on these GTC. Any deviating terms and conditions of the customer shall not be recognized unless we expressly agree to them in writing.

2. Conclusion of Contract

2.1 The presentation of products in our online shop does not constitute a legally binding offer but an invitation to place an order.

2.2 By completing the ordering process and clicking the "Buy Now" button, you submit a binding order for the goods in your shopping cart.

2.3 After placing an order, you will receive an automatic confirmation email. This confirmation does not constitute acceptance of the order. A purchase contract is only concluded once we confirm the order separately or ship the goods.

2.4 We reserve the right to refuse any order without stating reasons.

3. Prices and Payment Terms

3.1 All prices stated in our online shop include VAT and other price components but exclude shipping costs unless otherwise stated.

3.2 The following payment methods are available:

  • Credit/Debit Card (Visa, Mastercard, AMEX)
  • PayPal
  • Klarna (Buy Now, Pay Later)
  • Bank Transfer (where applicable)

3.3 Payments must be made immediately upon ordering. We reserve the right to restrict payment methods on a case-by-case basis.

3.4 If third-party providers (such as PayPal or Klarna) are used for payment processing, their general terms and conditions apply.

4. Shipping and Delivery

4.1 We ship within the EU, Switzerland, and selected international destinations. Shipping costs are displayed during checkout.

4.2 The estimated delivery time is stated in the order confirmation. Delays due to force majeure or delivery problems from our suppliers do not entitle the customer to compensation.

4.3 We provide insured shipping with tracking. Once shipped, you will receive a tracking link via email.

4.4 If a package is lost in transit, we will investigate and, if necessary, provide a replacement or refund.

5. Right of Withdrawal (Widerrufsrecht)

5.1 Right of Withdrawal for EU Consumers

You have the right to withdraw from this contract within 14 days without giving any reason.

The withdrawal period is 14 days from the day you (or a third party authorized by you) receive the goods.

To exercise your right of withdrawal, you must inform us at:

Maison Riviera
Email: maison.riviera01@gmail.com

via an unambiguous statement (e.g., email) about your decision to withdraw from the contract. You may use the standard withdrawal form (attached at the end of these GTC), but this is not mandatory.

5.2 Effects of Withdrawal

  • If you withdraw from this contract, we will refund all payments received from you, including shipping costs (except for additional costs if you selected a more expensive shipping option than our standard shipping).
  • Refunds will be made within 14 days of receiving your returned goods.
  • We may withhold the refund until we have received the returned goods or proof of return.
  • You bear the costs of return shipping unless the product was faulty or incorrect.

5.3 Exclusions of the Right of Withdrawal

The right of withdrawal does not apply to:

  • Personalized or custom-made products
  • Used, unsealed, or non-resalable hygiene products

6. Warranty and Liability

6.1 The statutory warranty period of 24 months applies to all goods for defects present at the time of delivery.

6.2 If the delivered product is defective, you are entitled to statutory claims, including repair, replacement, or refund.

6.3 We are not liable for damages resulting from improper use, normal wear and tear, or failure to follow product instructions.

6.4 Liability for indirect or consequential damages (e.g., lost profits) is excluded unless caused by gross negligence or intent.

7. Data Protection (GDPR Compliance)

7.1 We process personal data in accordance with the EU General Data Protection Regulation (GDPR). Our detailed Privacy Policy outlines how we collect, process, and store your data.

7.2 By placing an order, you agree that we store and use your data for processing the order. Your data will not be shared with unauthorized third parties.

7.3 Customers have the right to request deletion, correction, or access to their stored data at any time.

For data-related inquiries, contact: maison.riviera01@gmail.com.

8. Governing Law and Dispute Resolution

8.1 These terms are governed by the laws of Germany, excluding the UN Convention on Contracts for the International Sale of Goods (CISG).

8.2 Consumers in the EU may use the Online Dispute Resolution (ODR) platform provided by the European Commission: https://ec.europa.eu/consumers/odr/.

8.3 The place of jurisdiction for all disputes arising from this contract is Germany, provided the customer is a merchant, legal entity, or does not reside in an EU country.

9. Changes to the Terms of Service

We reserve the right to update these Terms of Service at any time. The latest version will always be available on our website. By continuing to use our services after changes, you agree to the updated terms.

10. Contact Information

If you have any questions regarding these Terms of Service, please contact us:

📧 Email: maison.riviera01@gmail.com

Appendix: Sample Withdrawal Form (Widerrufsformular)

(Only complete and return this form if you wish to withdraw from the contract.)

To: Maison Riviera
Email: maison.riviera01@gmail.com

📌 I/we (*) hereby withdraw from the contract concluded for the purchase of the following goods:

  • Order number:
  • Ordered on:
  • Received on:
  • Name of customer:
  • Address of customer:
  • Date:
  • Signature (only if submitting on paper):

(*) Delete as applicable.